Privacy Policy

Effective Date: June 29, 2025

Freixenet Mionetto USA (“FXM USA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us through various channels.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, mailing address
Account Information: Username, password, and account preferences when you create an account
Purchase Information: Billing and shipping addresses, payment method details, purchase history
Communication Data: Information you provide when contacting customer service, subscribing to newsletters, or participating in surveys
Event Information: Details provided when registering for tastings, tours, or special events
Marketing Preferences: Your communication and marketing preferences

Information Automatically Collected

When you visit our website, we automatically collect certain information:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on site, click patterns, referring websites
Location Information: General geographic location based on IP address
Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies

Third-Party Information

We may receive information about you from third parties, including:

Social media platforms when you interact with our content
Marketing partners and advertising networks
Age verification services
Analytics providers

How We Use Your Information

We use your personal information for the following purposes:

Product and Service Delivery

Processing and fulfilling orders
Managing your account and providing customer support
Facilitating winery tours and event registrations
Sending order confirmations and shipping notifications

Communication and Marketing

Sending newsletters and promotional communications (with your consent)
Providing information about new products, events, and special offers
Responding to your inquiries and requests
Conducting customer satisfaction surveys

Business Operations

Analyzing website usage and improving our services
Preventing fraud and ensuring security
Complying with legal obligations
Conducting research and analytics to improve our products and services

Age Verification

Ensuring compliance with laws regarding alcohol sales and marketing
Verifying that users are of legal drinking age in their jurisdiction

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in:

Payment processing
Shipping and logistics
Customer service
Marketing and advertising
Website analytics
Age verification services

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or illegal activities
Respond to emergency situations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

With Your Consent

We may share your information for other purposes with your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Ensure website security and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission and storage
Regular security assessments and updates
Access controls and employee training
Secure payment processing systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

Request access to the personal information we hold about you
Receive a copy of your information in a portable format

Correction and Update

Correct inaccurate or incomplete personal information
Update your account information and preferences

Deletion

Request deletion of your personal information, subject to legal and business requirements
Close your account and remove associated data

Opt-Out Rights

Unsubscribe from marketing communications
Opt out of certain data processing activities
Disable non-essential cookies

Restriction and Objection

Restrict how we process your information
Object to processing based on legitimate interests

To exercise these rights, contact us using the information provided below.

Age Restrictions

Our website and services are intended for individuals who are of legal drinking age in their jurisdiction. We do not knowingly collect personal information from individuals under the legal drinking age. If we become aware that we have collected information from someone under the legal drinking age, we will delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

The nature of the information and why it was collected
Legal, regulatory, or business requirements
Your account status and activity level

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our website

Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Freixenet Mionetto USA
81 Main St. Suite 303
White Plains, NY 10601

Email: info@fxmusa.com

We will respond to your inquiry within 30 days of receipt, or as required by applicable law.