Privacy Policy
Privacy Policy
Effective Date: June 29, 2025
Freixenet Mionetto USA (“FXM USA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us through various channels.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, and account preferences when you create an account
- Purchase Information: Billing and shipping addresses, payment method details, purchase history
- Communication Data: Information you provide when contacting customer service, subscribing to newsletters, or participating in surveys
- Event Information: Details provided when registering for tastings, tours, or special events
- Marketing Preferences: Your communication and marketing preferences
Information Automatically Collected
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on site, click patterns, referring websites
- Location Information: General geographic location based on IP address
- Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies
Third-Party Information
We may receive information about you from third parties, including:
- Social media platforms when you interact with our content
- Marketing partners and advertising networks
- Age verification services
- Analytics providers
How We Use Your Information
We use your personal information for the following purposes:
Product and Service Delivery
- Processing and fulfilling orders
- Managing your account and providing customer support
- Facilitating winery tours and event registrations
- Sending order confirmations and shipping notifications
Communication and Marketing
- Sending newsletters and promotional communications (with your consent)
- Providing information about new products, events, and special offers
- Responding to your inquiries and requests
- Conducting customer satisfaction surveys
Business Operations
- Analyzing website usage and improving our services
- Preventing fraud and ensuring security
- Complying with legal obligations
- Conducting research and analytics to improve our products and services
Age Verification
- Ensuring compliance with laws regarding alcohol sales and marketing
- Verifying that users are of legal drinking age in their jurisdiction
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing
- Shipping and logistics
- Customer service
- Marketing and advertising
- Website analytics
- Age verification services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Respond to emergency situations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
With Your Consent
We may share your information for other purposes with your explicit consent.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Ensure website security and functionality
You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and updates
- Access controls and employee training
- Secure payment processing systems
While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
- Request access to the personal information we hold about you
- Receive a copy of your information in a portable format
Correction and Update
- Correct inaccurate or incomplete personal information
- Update your account information and preferences
Deletion
- Request deletion of your personal information, subject to legal and business requirements
- Close your account and remove associated data
Opt-Out Rights
- Unsubscribe from marketing communications
- Opt out of certain data processing activities
- Disable non-essential cookies
Restriction and Objection
- Restrict how we process your information
- Object to processing based on legitimate interests
To exercise these rights, contact us using the information provided below.
Age Restrictions
Our website and services are intended for individuals who are of legal drinking age in their jurisdiction. We do not knowingly collect personal information from individuals under the legal drinking age. If we become aware that we have collected information from someone under the legal drinking age, we will delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:
- The nature of the information and why it was collected
- Legal, regulatory, or business requirements
- Your account status and activity level
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Freixenet Mionetto USA
81 Main St. Suite 303
White Plains, NY 10601
Email: info@fxmusa.com
We will respond to your inquiry within 30 days of receipt, or as required by applicable law.